Complaint management without spreadsheets and email ping-pong
Customer and supplier complaints in one place: record them, find root causes, track actions and meet deadlines. Tailored to your processes, with AI support.
The problem
Sound familiar?
Complaints in spreadsheets and inboxes
Status, photos and replies are spread across lists, folders and emails.
Deadlines get tight
Who has to do what by when? Without an overview, dates slip.
The same defects come back
Root causes and actions are not evaluated properly.
The solution
How it works
Recorded in minutes
Create a complaint by form, email or phone, with photos and documents.
Structured handling
From containment to closure, for example following 8D, with clear responsibilities.
Deadlines and reminders
Automatic reminders before a deadline passes.
AI helps with writing
The AI summarises cases and suggests replies and reports.
Reports at the push of a button
Figures by customer, supplier, defect type and cost.
Try the demo
What it can look like
An example with fictional data. Your solution is built around your own processes.
Free pilot
See it first, then decide
We build a first version of your solution with your own examples. You only pay once you are convinced.
- 130 minutes · free
Call
You show us the task that costs the most time.
- 2about 1 week · free
Pilot
We build a working first version with your examples.
- 3in your daily work
Test
You and your team try the pilot with real cases.
- 4your decision
Fixed price
If the result convinces you, you get a binding fixed price. If not, there is no cost.
FAQ
Common questions
Does it fit our quality management?
We map your processes and forms instead of forcing you into a standard. Existing data can be migrated.
Can suppliers take part?
If you want, yes, through their own access where they only see their own cases.
What does it cost?
We build the pilot free of charge. After that you get a fixed price, with no per-user subscription.
Tell us what costs you time
In a free intro call we find out where automation or custom software pays off for you. We build the pilot free of charge.
Request a free pilot